Privacy Policy

• We collect what you give us when you book, buy, sign your waiver or contact us, plus basic information about how you use our website.
• Bookings, payments, memberships and waivers run through Momence, our booking platform. Card payments are processed by Stripe. We never see or store your full card number.
• We use your information to run your bookings, look after you in the studio, answer you, and send you updates you can stop at any time.
• We do not sell your personal information.
• You can ask us to see, correct or delete your information, and you can unsubscribe from emails or texts whenever you like.

What you give us

• Contact details: your name, email address and phone number when you book, buy, join a membership, sign up for updates or contact us.
• Booking and purchase details: the studio, session, date and time you book, your membership, pack or gift card, and your guests.
• Your waiver: the waiver you sign before your first visit, including any health-related answers it asks for.
• Payment details: entered at checkout and handled by Stripe. We see the type of card, its last four digits and whether the payment went through, never the full number.
• Messages: what you send us by email, text, phone or social media, and anything you tell us in the studio.

What we collect automatically on our website

• Device and usage information: pages you visit, links and buttons you click, how you found us (for example a search or an ad), your browser and device type, and an approximate location based on your IP address (city level, not your precise location).
• Cookies and similar tools: see section 4.

What others give us

• Partners you book through: if you book through ClassPass, Wellhub, Groupon or a similar partner, they share the details needed to honor your booking.
• Ad platforms: if you click one of our ads, Google tells our analytics that a visit came from that ad. We do not receive your identity from it.

• To run your visits: confirm and remind you of bookings, manage memberships, packs and gift cards, take payment and handle changes or refunds.
• To keep you safe: your waiver tells us anything we should know before you use a sauna or cold plunge. We use those answers only for your safety and our records.
• To answer you: reply to questions, requests and feedback.
• To send updates you can stop: offers, news and reminders by email or text. Every email has an unsubscribe link, and you can reply STOP to any text.
• To improve the website: understand which pages help people and where they get stuck.
• To measure our advertising: count which ads lead to visits and bookings, so we spend less on the ones that don't.
• To meet legal duties: keep tax and business records and respond to lawful requests.

We share information only with companies that help us run CBR, only for that purpose, and never so they can market to you themselves:

• Momence: our booking, membership, waiver and messaging platform. Your account, bookings and waiver live there.
• Stripe: processes card payments for Momence.
• Google: Google Workspace for our email, and Google Analytics and Google Ads for website measurement (section 4).
• Website tools: Vercel hosts our website, and the analytics tools in section 4 help us understand how it is used.
• Anthropic: writes the answers to questions you type into our website assistant (section 8).
• Partners you book through: if you came through ClassPass, Wellhub or Groupon, we confirm your visit with them.
• When the law requires it: to comply with a legal obligation, protect anyone's safety, or as part of a sale or transfer of the business, where the new owner keeps this policy's promises.

We do not sell your personal information. California's Shine the Light law lets California residents ask whether we share personal information with third parties for their own direct marketing. We don't.

Our website uses cookies and similar tools to count visits, see which pages and buttons people use, and measure our ads. The tools we use are:

• Google Analytics and Google Ads: visits, pages, clicks on Book buttons and which ad or search brought you here. How Google uses this information.
• Microsoft Clarity: heatmaps and recordings of how pages are used (clicks, scrolling), with typed text hidden. Microsoft privacy statement.
• PostHog: which pages and buttons are used and where visits stop on the way to booking, so we can test changes to the site. It does not record your screen. PostHog privacy policy.
• Microsoft Advertising: which Microsoft (Bing) ad brought you here and whether you went on to book. Microsoft privacy statement.

When you tap Book, you move to Momence's booking pages, which use their own cookies under Momence's privacy policy.

Your choices:

• Block or delete cookies in your browser settings. The site still works without them.
• Turn off ad personalization in Google's My Ad Center, or install the Google Analytics opt-out add-on.
• Global Privacy Control: if your browser sends this signal, we turn off advertising cookies for your visit, don't load Microsoft Advertising's tag and don't record it in Microsoft Clarity or PostHog.
• Do Not Track: browsers handle this signal inconsistently and there is no common standard, so we don't respond to it. We do honor Global Privacy Control, as above.

• Texts: if you give us your mobile number, we text you about your bookings (confirmations, reminders and changes). We send marketing texts only if you agree to them. Message frequency varies. Message and data rates may apply. Reply STOP to stop or HELP for help.
• Your mobile number and your consent to receive texts are never shared with or sold to third parties for their marketing.
• Emails: we email you about your bookings and purchases, and send news and offers you can unsubscribe from with the link in any of them. Booking and payment emails keep coming while you have bookings or a membership. If you sign up for emails on our website, we add your email address (and your first name, if you give it) to Momence, which sends our news and offers.

We keep your account, booking and payment records while you are a customer and for as long as tax and business laws require after that. We keep signed waivers for as long as we may need them for safety or legal reasons. Website analytics data is kept for up to 14 months in Google Analytics, and for shorter periods in our other analytics tools. When we no longer need information, we delete it or remove what identifies you.

Our website uses HTTPS, card payments are handled by Stripe, and access to customer records is limited to the people who need it to serve you. No system is perfectly secure, so please contact us right away if you think something is wrong.

Ask CBR, the assistant on our website, answers questions about CBR. Common questions are answered on the page from our website's own information. When you type a question of your own, it is sent to Anthropic, the company that makes the Claude AI model, which writes the answer under its commercial terms (Anthropic's privacy policy).

• Please don't type health details or other personal information into it. It never asks for your name, email or phone number.
• We don't keep a record of what you type. The conversation stays in your browser until you close the tab.
• It is an AI and can make mistakes. For anything important, such as your health, a booking or a payment, call or text us.

Our website is not meant for children under 13, and we don't knowingly collect their information online. If you believe a child has given us information, contact us and we will delete it. Anyone under 18 needs a parent or guardian to book for them and sign their waiver.

You can ask us to:

• tell you what personal information we have about you and give you a copy
• correct anything that's wrong
• delete your information, unless we have to keep it (for example tax records, or a waiver we may need)
• stop sending you marketing emails or texts

Email wellness@consciousbodyrecovery.com or call (858) 305-2226. We'll confirm it's you before we act, and we'll answer within 45 days. We won't treat you differently for asking. Some details, such as your bookings and membership, you can also update yourself in your Momence account.

If we change how we handle your information, we'll update this page and the date at the top. If a change is significant, we'll tell you by email or on our website before it takes effect.

Conscious Body Recovery
4030 Sports Arena Blvd, Suite B
San Diego, CA 92110
wellness@consciousbodyrecovery.com
(858) 305-2226